Service Level Agreement[SLA] – WP With Conviction

Last updated: 18-02-2026 1. Uptime Commitment WPWithConviction, aka WPWC, aims for 100% uptime on shared hosting services. This excludes: Scheduled maintenance Network issues outside our control DDoS attacks Customer‑caused outages Third‑party failures 2. Support Response Times We aim to respond to support tickets within: Urgent issues: 1–4 hours General issues: 12–24 hours These are targets, not guarantees. 3. Maintenance We may perform maintenance to ensure platform stability. Where possible, we will notify customers in advance. 4. Credits Service credits may be issued at our discretion for significant downtime. Credits are not guaranteed and are not cash‑redeemable. 5. Liability WPWC is not liable for: Data loss Lost revenue Security breaches caused by customer actions Third‑party software vulnerabilities Our services are provided “as is”.